Cheap Car Rentals in Rainier View, Seattle from RM 131

Long line , long wait time. Cars weren’t ready which is why the wait time was long. Asked for a small economic car received a midsize suv. Nice car but didn’t get what we asked for. The car was pretty clean but not the best either. Car overall wasn’t bad but could of been better.

The young man who checked me in was very helpful and pleasant

the car many dents and a large one at the rear driver side that was very ugly. this car should not had gone out.

Could not find my reservation and charged me more than.was listed on Kayak.

They definitely needed a lot more people for check in. Took close to an hour. Also, I paid for the additional driver and they ended up doing the calculations in a way that they charged tax on the entire vehicle cost and additional driver instead of just the additional driver (since I had already paid the other costs). So my tax was like $7 higher than it should have been. Its not a lot of money, but it is the principle.

I understand it was a holiday but it took two hours to get a rental car that I had already paid for. The car had multiple major dents and scratches and then Hertz said it was my responsibility to go to their website (no one could tell me exactly where on the website) and up load my pictures. The person that checked me out and was supposed to identify the pre-existing damage, basically handed me the form and said for me to write it down. There was no space on the form to adequately document it. I took pictures and video showing the Hertz employee the pre-existing damage before we left. It started my vacation on a negative note. I will never again rent from Hertz.

I paid and didn't get the car, the money was not returned, it's awful

Communication and ease of picking up and dropping off.