Cheap Car Rentals in Austin, Chicago from RM 238

It takes about three hours to pick up the vehicle, and people at pickup location were so rude to customers.

Everything was great

Should have been open as listed on the site

I had to change my reservation because I did it with a virtual card thru my affirm account and didn’t have a physical card. I I was informed that before the transaction I would have maybe not done it that way. A waste of time and was on hold to change the reservation with hertz for an 45 minutes. The rep at the location couldn’t update the credit card information so I had to call. Just a waste of time and energy!

My flight was delayed, and I arrived at the dollar counter, just after they had closed. There was a lady still behind the counter, who informed me that because I had not arrived within two hours of the predetermined time they had rented my vehicle to someone else. How is this practice even legal being that I had already paid for it? I was forced to take rideshare to my destination and then back again the next day at an expense of more than $120. I am quite sure that I had pre-purchased insurance but dollar could not confirm this so I paid for insurance that I didn’t need , my total charge at the counter was an additional $124.22. The type of vehicle I had requested was not available so I had to settle for what they had. There were four shirts laying on the back seat, so I find it difficult to believe the vehicle had been cleaned , I think that the previous customer had just left it clean. Please let me know how to get a refund.

The pick-up line was nearly 2 hours long. Counter agent was very friendly, but he could have used help that day. We will not return to Avis unless staffing is addressed

It was two hrs from the time I stood in line to the time I actually started a vehicle!

The cost of my rental was ridiculous. The agent was very nice. The car was very clean but uncomfortable seats.